BASIS International Ltd.

BASIS Support Ticket Portal


Support Portal Options

Support Policy

BASIS responds within one business day during business hours 8:00 am to 5:00 pm Mountain Time, Monday through Friday (except for company holidays).

Please review the BBx Generations and Barista Customer Support Handbook which describes how BASIS USA responds to customer requests for BBx (BBj, PRO/5, and/or Visual PRO/5) support when BASIS USA is the customer’s primary support resource.